Frequently asked quesions

Sessions

Duration

60 minutes (first sessions may run slightly longer to allow time to get to know each other).

Frequency

Weekly sessions are recommended early on to build momentum, though fortnightly sessions can also be helpful to practice new skills and reflect.

Ending counselling

You can end at any time. A closing session can be a helpful way to reflect and mark progress.

Online sessions

Available. I’ll email the link on the morning of your session. Make sure you’re in a private space; sessions cannot be recorded.

Cost & Payment

Cost & payment

Individual session: $140

Couples session: $150

Payment methods: Bank transfer (before or on the day) or cash. EFTPOS not available.

Bank details: Cynthia Crosse Ltd | 03-1505-0021725-000

WINZ Disability Allowance

Eligible clients may receive support of up to $80/week. I can guide you through the required forms with your doctor.

ACC

I am not ACC registered. You can find ACC-registered counsellors here.

Counselling & privacy

Counselling is completely confidential. Notes are brief, stored securely, and anonymised for supervision. I only break confidentiality if there is serious risk of harm or required by law.

Boundaries & Public interactions

I maintain professional boundaries on social media.
If we meet in public, I will not approach you unless you initiate.

Cancellations

Cancellations within 48 hours are still payable. If you are unwell, please stay home - online sessions are available as an alternative. Late arrivals: the session still ends at the scheduled time.

Complaints

I work under the NZAC Code of Ethics. If you feel I’ve said or done something harmful, please raise it with me - you’re welcome to bring a support person. Unresolved issues can be escalated to the NZAC Ethics Secretary: ethicssecretary@nzac.org.nz