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Frequently Asked Questions

How long is a session?

Each individual counselling session is 60 minutes.
How much does it cost?

Sessions cost $125. If you're eligible, WINZ Disability Allowance may help cover the cost (see below for more info).
What payment methods do you accept?

You can pay by: Bank transfer (before or on the day of your session) Cash (please note EFTPOS is not available) Bank details: Cynthia Crosse Ltd | 03-1505-0021725-000
Do you accept WINZ Disability Allowance?

Yes. If you or your child qualifies, WINZ may contribute up to $80.35/week toward counselling. You’ll need to complete a Disability Certificate – Counselling form with your doctor. I can help guide you through this process.
Are you registered with ACC?

No, I am not registered with ACC. You can find an ACC registered counsellor through the Find Support website: https://findsupport.co.nz (particularly for sensitive claims).
What’s your cancellation policy?

Cancellations made within 48 hours of a session are still payable. If you’re feeling unwell, please stay home - I offer online alternatives. If you arrive late, your session will still end at the scheduled time.
How often should I attend sessions?

Weekly sessions are recommended to build momentum, especially early on. Fortnightly sessions can work too, depending on your needs and availability.
How long will I need counselling for?

This depends entirely on you. Some people come for just a few sessions; others benefit from longer-term support. We’ll regularly review how things are going together.
Can I end counselling at any time?

Yes. You’re free to end counselling whenever you choose. If we’ve been working together for a while, a closing session can be a valuable way to reflect and mark progress.
Do you offer online sessions?

Yes. Online sessions are available. I’ll email the link on the morning of your session. Please make sure you’re in a private space, and note that sessions are not permitted to be recorded.
Is counselling confidential?

Yes - your privacy is a top priority. I only break confidentiality if there's a serious risk of harm, or if required by law. I also discuss my work in supervision to ensure quality, but no identifying details are shared.
How do you handle privacy and personal records?

I keep brief notes to support your care, stored securely without identifying details. Contact info is stored in a locked hard file. You’re welcome to view your notes at any time.
What happens if we run into each other in public?

To respect your privacy, I won’t acknowledge you unless you approach me first (and I’m alone). You are always welcome to say hello if you feel comfortable.
Do you have social media boundaries?

Yes. I don’t accept friend or connection requests from clients to maintain professional boundaries and protect confidentiality.
What if I have a complaint?

If you ever feel I’ve said or done something harmful, you’re encouraged to raise it with me — you’re welcome to bring a support person. If unresolved, you can contact the NZ Association of Counsellors’ Ethics Secretary at: ethicssecretary@nzac.org.nz

You can read my full Terms & Conditions here.