Frequently asked quesions

Sessions

Duration

60 minutes (first sessions may run slightly longer to allow time to get to know each other).

Frequency

Weekly sessions are recommended early on to build momentum, though fortnightly sessions can also be helpful to practice new skills and reflect.

Ending counselling

You can end at any time. A closing session can be a helpful way to reflect and mark progress.

Online sessions

Available. I’ll email the link on the morning of your session. Make sure you’re in a private space; sessions cannot be recorded.

Cancellations

Cancellations within 48 hours are still payable. If you are unwell, please stay home - online sessions are available as an alternative. Late arrivals: the session still ends at the scheduled time.

Cost & Payment

Cost & payment

Individual session: $140

Couples session: $150

Payment methods: Bank transfer (before or on the day) or cash. EFTPOS not available.

Bank details: Cynthia Crosse Ltd | 03-1505-0021725-000

WINZ Disability Allowance

Eligible clients may receive support of up to $80/week. I can guide you through the required forms with your doctor.

ACC

I am registered with ACC for Sensitive Claims. Book a time with me and we can talk through how the ACC application process works.

Other

Counselling & privacy

Counselling is completely confidential. Notes are brief, stored securely, and anonymised for supervision. I only break confidentiality if there is serious risk of harm or required by law.

Boundaries & Public interactions

I maintain professional boundaries on social media.
If we meet in public, I will not approach you unless you initiate.

Complaints

I work under the NZAC Code of Ethics. If you feel I’ve said or done something harmful, please raise it with me - you’re welcome to bring a support person. Unresolved issues can be escalated to the NZAC Ethics Secretary: ethicssecretary@nzac.org.nz

Do you use AI?

From time to time, I may use secure artificial intelligence (AI) tools to assist with the writing, organisation and preparation of counselling notes, assessments and reports. AI is used as a support tool to help with tasks such as summarising or structuring information and improving written clarity. It does not replace my professional judgement, clinical skills, or the therapeutic relationship.

Your privacy and confidentiality are very important to me. I do not share identifying names or identifiable personal, health or other sensitive client information with AI tools. Information is de-identified before any AI assistance is used. I am committed to maintaining this practice going forward and to taking reasonable steps to ensure that client information remains private and protected.

AI is not used to independently diagnose you, determine your treatment, or make decisions about your care. I remain fully responsible for all clinical decisions, assessments, interpretations and final documentation. Any AI-assisted content is reviewed by me to ensure that it is appropriate, accurate and consistent with my professional responsibilities.

I believe in being open and transparent about the use of AI. If you have any questions or concerns about how AI may be used in relation to your counselling or documentation, you are welcome to ask me at any time. Your care will always remain centred on you, our therapeutic relationship, and my professional judgement.