Frequently Asked Questions

Each counselling session lasts 60 minutes. Please allow a bit more time for the first session in case we need to go over.

Counselling can be most helpful when you give yourself time to explore your thoughts, feelings, and patterns. Many people try one session and wonder if it’s making a difference - the truth is, meaningful change often takes a few sessions.

To make this easier, I offer a 4-session package at a reduced rate. This gives you:

• A financial saving

• The chance to experience real progress

• A structured way to invest in your wellbeing

Starting with four sessions is a small commitment that can help you feel more supported, make the most of your time in counselling, and take the first step toward positive change.

Investing in your wellbeing:

Single session: $125

Four-session package: $450 — a practical way to commit to meaningful change and save compared with booking sessions individually.

If you're eligible, WINZ Disability Allowance may help cover the cost (see below for more info).

You can pay by:

• Bank transfer (before or on the day of your session)

• Cash (please note EFTPOS is not available)

Bank details: Cynthia Crosse Ltd | 03-1505-0021725-000

Yes, if you or your child qualifies, WINZ may contribute up to $80.35/week toward counselling. You’ll need to complete a Disability Certificate – Counselling form with your doctor. I can guide you through this process.

No, I am not registered with ACC.

You can find an ACC registered counsellor through the Find Support website:

https://findsupport.co.nz

(particularly for sensitive claims).

Cancellations made within 48 hours of a session are still payable. If you’re feeling unwell, please stay home - I offer online alternatives. If you arrive late, your session will still end at the scheduled time.

Weekly sessions are recommended to build momentum, especially early on. Fortnightly sessions can also be effective, giving you time to process and practice new skills.

This depends entirely on you. Some people come for just a few sessions; others benefit from longer-term support. We’ll regularly review how things are going together.

Yes. You’re free to end counselling whenever you choose. If we’ve been working together for a while, a closing session can be a valuable way to reflect and mark progress.

Yes. Online sessions are available. I’ll email the link on the morning of your session. Please make sure you’re in a private space, and note that sessions are not permitted to be recorded.

Yes - your privacy is a top priority. I only break confidentiality if there's a serious risk of harm, or if required by law. I also discuss my work in supervision to ensure quality, but no identifying details are shared.

I keep brief notes to support your care, stored securely without identifying details. Contact info is stored in a locked hard file. You’re welcome to view your notes at any time.

To respect your privacy, I won’t acknowledge you unless you approach me first (and I’m alone). Feel free to say hello if you’re comfortable.

Yes. I don’t accept friend or connection requests from clients to maintain professional boundaries and protect confidentiality.

I work under the NZAC Code of Ethics which you can read about here.

If you ever feel I’ve said or done something harmful, you’re encouraged to raise it with me - you’re welcome to bring a support person. If unresolved, you can contact the NZ Association of Counsellors’ Ethics Secretary at: ethicssecretary@nzac.org.nz